|USERS & ACCOUNTS
Who can take FedVTE training?
FedVTE courses range from beginning to advanced level cybersecurity courses. Check with your Department or Agency to determine if there are specific training requirements (e.g., DoD 8570, etc.) that you must adhere to.
Who should take this training?
The Department of Homeland Security's Office of Cybersecurity & Communications, Cybersecurity Education and Awareness (CE&A) branch manages the FedVTE program. FedVTE is administered through an interagency agreement with the U.S. Office of Personnel Management and is supported by the Department of Defense's Defense Information Systems Agency through generous course development initiatives.
If I used the older FedVTE system (before February 2015), was my old FedVTE account information (certificates, course progress, completions, etc.) transferred to the new FedVTE site?
Your old account information was retired on February 13, 2015, when the previous FedVTE system closed. The current FedVTE system (launched on May 4, 2015) has no record of your previous activity.
Which email address should I use to register on FedVTE?
Use your official government (.gov, .mil, or .fed.us) email address. If you are a government contractor or State, local, tribal, and territorial government employee who does not have a .gov, .mil, or .fed.us email address, use the email address you use for official government business. Once the system recognizes that you are not using a pre-approved government email address, you will be prompted with further instructions. For veteran accounts, see Veterans question below.
How do I reset my password?
Click on the Profile link in the navigation bar to update your password.
If you aren't able to login to your account, click on 'I forgot my password' on the login page, then enter your email address and click on "lost password." Enter the answer to your security question, then click on "Reset password" to have an email sent to you with a password reset link.
How can I update my name or email address in the system?
In order to switch from your previous email to your current email, you will have to create a new account with your current email at https://fedvte.usalearning.gov/register.php
For U.S. veterans without government or military email addresses, please verify your veteran status and register at: https://hireourheroes.org/veterans-training/
If you have a Veteran account already, please login to ID.me with your old email and update your profile information to the new email address. Once this has been done, you will need to reach out to Hire Our Heroes to generate a registration link. Info@HireOurHeroes.org
Upon creation of your second account, please give us a call at:
(202) 753-0845 within the Washington, DC area or toll free at (833) 200-0035 Monday-Friday, 8:30 AM to 6:00 PM EST, except holidays.
Can contractors with .gov, .mil, or .fed.us email addresses receive training via FedVTE?
Yes, contractors supporting the government are often required to obtain certifications to perform their duties, and thus are able to access FedVTE training using their .gov, .mil, or .fed.us email addresses.
How will the self-registration process work for contractors without .gov, .mil, or .fed.us email addresses?
When registering, government contractors who do not have a .gov, .mil, or .fed.us email address will be prompted to enter a government sponsor's email address to approve their account. That government sponsor will then receive an email from the system requesting them to approve the account. Once approved, the government contractor will be able to continue normal registration procedures.
Can I use a non-government email address to register?
Only if you are a government (federal, state, local, tribal or territorial) employee, a U.S. veteran, or a federal government contractor who does not hold a .gov, .mil, or .fed.us email address. Keep in mind, a federal government sponsor will be required to approve a contractor's account. For veteran accounts, see the veterans question below.
Who will be required to approve my request for access if my sponsor does not have a government email address?
Examples of a Government Sponsor who can approve your account can include your contract's COR/COTR (pronounced "core" or "cotar"), Government task lead, or Government Program Manager.
How long is the wait time for approval?
Approval time varies and depends on the Government approver. As soon as the approver selects the approval link, the user will instantaneously receive an email from the system to continue the registration process.
Can the general public register on this site and take courses?
No, these courses are not available to the general public.
Can veterans take courses on FedVTE?
Yes, U.S. veterans can take courses on FedVTE. The Department of Defense will confirm "eligible veteran" status to allow veterans the ability to complete courses on FedVTE. In order to register, please visit https://hireourheroes.org/veterans-training/. Once you are validated and accepted into the program, please allow up to 5 working days to receive your confirmation and login credentials directly from FedVTE to gain access.
What is the process for personnel from State, local, tribal, and territorial governments to obtain a FedVTE account? I work for a government organization that does not have a .gov email address.
If your State, local, tribal, or territorial (SLTT) government is one of the 700+ member organizations of the Multi-State Information Sharing & Analysis Center (MS-ISAC), your email domain extension has already been added to the FedVTE system as an accepted email. SLTT government personnel from non- MSISAC member organizations may also begin the account creation process using their official government email address. The system will send a message to the MS-ISAC for approval. The MS-ISAC will then then review and manually approve personnel from non-MS-ISAC member organizations. SLTT government personnel can contact firstname.lastname@example.org with any account approval questions.
My agency requires that I run reports and keep track of my agency's user training. How do I get access to this capability?
In order to run reports please contact the helpdesk to create an administrator profile. Contact the Help Desk to set this up. If you have any problems please call the Help Desk at (202) 753-0845 or toll-free at (833) 200-0035 Monday-Friday, 8:30 AM to 6:00 PM EST, except holidays.
I am an administrator for my agency/department and I have questions on reporting, who can I contact?
If you are an administrator, please send all related questions to FedVTEadmin@usalearning.net.